Convergent Learning Solutions offers Microsoft Dynamics online training in Noida India. We provide quality of Microsoft Dynamics online training and corporate training courses by real time facility and well trained software consultants. We are providing Job oriented Microsoft Dynamics online training in India, UK, USA etc.
We provide Microsoft Dynamics Online Training, Classroom Training, Corporate Training and Job Support Training from Noida India.
Microsoft Dynamics is a specific line of Enterprise resource planning and customer relationship management. Microsoft Dynamics applications are delivered through a network of reselling partners, and Microsoft Dynamics Training is about to learn the detail and formalities of these modules. No matter if you are newbie in the world of Microsoft Dynamics or a veteran Microsoft professional, Microsoft Dynamics Training will unleash several dynamic opportunities for them.
Microsoft Dynamics Course objectives
Microsoft Dynamics Training is meant for management professionals who want to drive their organization toward success with better scale of control on different controlling aspects of business administration.
Professionals willing to explore their career in business management field will get excellent leverage by attaining this course. This course is planned to be the first place for a user to Microsoft Dynamics willing to gain the essential knowledge necessary to recognize sales processes, workflow, record management, and reporting.
Course Description
Microsoft Dynamics course is a complete amalgamation of 5 primary products. These products are geared on the road to midsize establishments with simple corporate organizations and low to moderately complex manufacturing models. These 5 primary products are:
Microsoft Dynamics AX/AX7/ Dynamics 365 operation: multi language, multi-currency ERP business software with global business features.
Microsoft Dynamics CRM / 365: This business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience.
Microsoft Dynamics NAV: Multilanguage and multi-currency business management solution for managing finance, workforce, and supply chain.
Microsoft Dynamics SL (Solomon ): Intended for project-driven organizations
Microsoft Dynamics GP: Assist with finance, manufacturing, supply chains, analytics and electronic commerce for small and medium-sized enterprises
Microsoft Dynamics NAV
Microsoft Dynamics AX
Microsoft Dynamics CRM/365
Microsoft Dynamics NAV
Microsoft Dynamics NAV ( 2015/2016/2017/2018 ) offers developing small and fair size businesses an intense yet worthwhile key that can be customized to an organization. It can be backing customization and service-oriented software to meet industry or other particular needs. Likewise, it can adjust as a developing business needs more power and usefulness.
Introduction
Benefits of Closed Loop Marketing
Creating and Using Marketing Lists
Marketing Campaigns and Quick Campaigns
Quick Campaigns
Introduction to Marketing Campaigns
Creating a Marketing Campaign
Creating and Using Campaign Templates
Importing Leads
Analysis, Reporting and Goals
Analyzing Marketing Information with Lists, Views and Charts
Working with Reports
Creating and Managing Marketing Goals
Creating Charts
Customizing and Working with Dashboards
Implementing and Managing Marketing Campaigns
Campaigns, Campaign Activities and Marketing Lists
Creating and Using Email Templates
Sales Literature, Products and Price Lists
Distributing Campaign Activities
Capturing and Viewing Campaign Responses
Working with Campaign Responses
Sales Management in Microsoft Dynamics
Introduction
Overview of the Sales Process in Microsoft Dynamics CRM
Core Records in the Sales Process
Tracking Competitors and Managing Sales Literature
Working with Leads
Working with Opportunities
Sales Processes, Workflows and Dialogs
Working with the Product Catalog
The Product Catalog and the Sales Process
Unit Groups
Adding and Maintaining Products
Creating, Maintaining and Using Price Lists
Sales Order Processing
The Microsoft Dynamics CRM Sales Order Process
Opportunities, Quotes, and the Sales Process
Working with Orders
Working with Invoices
Analysis, Reporting and Goals
Analyzing Sales Information with Lists, Views and Charts
Working with Reports
Exporting Sales Information to Microsoft Office Excel
Creating and Managing Sales Goals
Creating Charts
Dashboards
Service Management in Microsoft Dynamics
Introduction
Getting Started with Service Management
Cases and the Service Management Process
Queues and Contracts in Service Management
Working with Cases in the Case Grid
Working with Cases and Contracts
Creating Case Records
Working with Cases
Contracts and Contract Templates
Creating and Working with Contracts
Using Contracts with Cases
Using the Knowledge Base
Article Templates
Creating, Approving and Publishing Articles
Using and Searching the Knowledge Base
Cases and Knowledge Base Articles
Working with Teams and Queues
Introduction to Teams
Introduction to Queues
Creating and Managing Queues
Working with Queues and Queue Items
Using Workflows with Queues
Service Scheduling in Microsoft Dynamics
Introduction
Service Scheduling Overview
Service Scheduling Scenarios
Service Scheduling Process
Working with Service Activities and the Service Calendar
Closing, Canceling, or Rescheduling a Service Activity
Using Charts and Reports to Analyze Service Activities
Service Management Reports
Service Management Charts and Dashboards
Goal Management for Service
Advanced Topics
Understanding the Service Activity Scheduling Engine
Resources, Services and Selection Rules
Incorporating Customer Preferences
Resource and Service Capacity Requirements
Understanding Sites and Same-Site Requirements
Microsoft Dynamics Customization and Configuration
Business Units and Security Roles
Business Units
Managing Business Units
Security Features
Configuring Users and Teams
User Management Overview
Adding and Maintaining User Accounts
Team Configuration
Customization Methodology
Who can Customize Microsoft Dynamics CRM?
Types of Customizations
Types of Customizations – Solutions
Customizing Fields
Customization Concepts
Field Data Types
Field Properties
Creating Fields
Creating Option Sets
Customizing Entities
Entity Concepts
Modifying Custom Entities
Customizing Relationships and Mappings
Types of Entity Relationships
Creating Entity Relationships
Entity Mapping
Customizing Forms, Views and Charts
Basic UI Customization Capabilities
View Customization Overview
Charts
Form Customization Overview
Other Form Objects
Creating New Forms
Configuring Field Security
Field Security Scope
Field Security and Other Security Methods
Configuring Auditing
Enabling Auditing
Viewing Audit Data
Managing Audit Partitions
Configuring Solutions
Solutions Review
Exporting and Importing Unmanaged Solutions
Exporting and Importing Managed Solutions
Case Study
Microsoft Dynamics AX
Microsoft Dynamics AX was formerly known as Axapta 2012 R3/ Dynamics 365 for Finance and Operations. It is a multi-language as well as multi-currency ERP business software integrated with global business management features for facilitating and streamlining of financial, operations management, human resources, as well as additional industry competences for retailers, financial service businesses, professional service industries, manufacturers, and public-sector organizations.
Microsoft Dynamics CRM/365
Microsoft Dynamics CRM/365 is a competent and experienced Customer Relationship Management bundle. As demonstrated by Microsoft, Customer Relationship Management passes on a widely inclusive point of view of each customer that enables the client standing up to delegates to settle on accelerated and compromise about indispensable attempts in the business, publicizing, and customer organization fields.