Convergent Learning Solutions is committed to ensuring customer satisfaction with our training programs. This refund policy outlines the terms and conditions under which refunds will be provided.
1. Eligibility for Refunds: Course Cancellation: If Convergent Learning Solutions cancels a course for any reason, participants will receive a full refund of all fees paid.
Participant Withdrawal: Participants may request a refund if they withdraw from a course before it begins. Refund eligibility may vary depending on the timing of the withdrawal and the course format (e.g., live sessions, self-paced).
2. Refund Procedure: Request: To request a refund, participants must contact Convergent Learning Solutions in writing or by email, stating the reason for the refund request and providing proof of payment.
Processing Time: Refunds will be processed within 4 weeks of receiving the refund request and all necessary information.
3. Refund Amount: Course Not Started: If a participant withdraws from a course before it starts, they may be eligible for a full refund of fees paid, minus any non-refundable deposit or administrative fee as specified.
Course in Progress: If a participant withdraws after a course has started, refunds will be prorated based on the portion of the course completed, minus any applicable fees.
4. Non-Refundable Fees: Administrative Fees: Convergent Learning Solutions reserves the right to deduct reasonable administrative fees from the refund amount to cover processing costs.
Materials and Resources: Fees paid for course materials, textbooks, or other resources are non-refundable once they have been accessed or delivered.
5. Payment Method:
Refunds will be issued using the original method of payment. If payment was made by credit card, refunds will be credited to the same credit card used for the transaction.
6. Contact Us:
If you have any questions about our refund policy or would like to request a refund, please contact us at Convergent Learning Solutions HR.
